Hi, I'm Jocelyne

I'm an Automation & Operations Specialist with a Master's in Molecular Science.

Research taught me how to troubleshoot systematically and persist when things break.That rhythm still guides every system I build today.

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Featured Automation Projects

AI-powered automations that have transformed operations at BioRender, delivering measurable business impact.

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9,000+ tickets

AR Triager System

AI-powered ticket routing

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400-550 hours saved

Refund Eligibility Assessment System

Automated refund assessment

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$337K pipeline

Lead Gen AI Qualifier + Rotator

AI lead qualification system

How I Got Here

From scientist to automation specialist: my journey of discovery, failure, and growth

June 2021

Joined BioRender

Customer Experience Specialist

Started my journey at BioRender, learning the ins and outs of customer support and operations.

July 2021

Bachelor's Graduation

Biomedical Sciences

Graduated with my Bachelor's degree during the pandemic - completed my final semester online.

September 2021

Master's Program Begins

Molecular Science

Started my Master's program while working full-time. Learned to balance research, coursework, and my job.

2021-2024

The Hard Years

Research, Failure, & Growth

Three years of intense research, countless failures, and learning to think from first principles. Worked REALLY part-time during this period. This taught me resilience and systematic problem-solving.

October 2024

Master's Graduation

Molecular Science

Officially graduated with my Master's degree, but already feeling drawn to the logical, problem-solving world of operations.

Late 2024

Automation Discovery

Zendesk & Zapier Exploration

Started experimenting with Zendesk administrative tasks, triggers, and automations. The logical, systematic nature felt like the challenges I loved in research.

February 2025